A free inside look at company reviews and salaries posted anonymously by employees. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. ConsumerAffairs is not a government agency. We are happy to hear that Team loanDepot was able to exceed your expectations. We would like to have a member of our Customer Care team to discuss this further with you. depot NEVER sent the documents over to them after they claimed they did. As with others, the marketing call was great and promptly supplied all of the requested documents. Advertiser disclosure. I think they are just fishing for more customers, put on the sales pitch and play games with the interest rate and keeps you wondering for months! Too much information theyre asking that you can literally figure out using the other previous documents provided. Hal M. Bundrick, CFP September 21, 2020. "loanDepot helped my wife and I purchase our retirement home. A free inside look at company reviews and salaries posted anonymously by employees. loanDepot is a BBB-accredited business with overwhelmingly positive reviews, a solid A rating, and only two regulatory actions with the Nationwide Mortgage Licensing System. Hi Tony! Please call our Customer Care team at 888-337-6888 (x6789) or firstname.lastname@example.org. Work with your transferred provider to find out what payment methods are acceptable. When we threaten to take the loan someplace else were told hold on we should have answer this week. I obtained Loan Estimates in early October for a "streamlined" refinance of our VA loan (under IRRRL) from multiple lenders, including Loan Depot. Hopefully this review helps save someone the headache I've been put through having tried to do business with this company. Still haven’t closed. Be the first one to find this review helpful. LoanDepot mortgages have a lifetime guarantee, which means if you ever decide to refinance an existing loanDepot loan, the company will waive the lender fees and reimburse appraisal fees. You can contact loanDepot by dialing (646) 586-5608 or visit their website loandepot.com before filing a lawsuit. We appreciate the positive feedback and look forward to servicing your future lending needs. See reviews below to learn more or submit your own review. Discussion topics at loanDepot. I cannot recommend her highly enough. 17 reviews of loanDepot "After an frustrating refinance process with a different lender, I was referred to Jon at mortgage master. Loan officer Garrett Ho (Executive Licensed Lending Officer) and Leader Jesse Smith had absolutely no desire to try to repair the damage they caused to both the sellers and my family (buyer) during this process. For more information about reviews on ConsumerAffairs.com please visit our Mind you this is over 2 months. BEWARE! All Rights Reserved. Matthew Sharp, Senior Loan Officer, NMLS # 1282102 Copyright © 2020 Consumers Unified LLC. I am sorry we are stuck with them for a while. Indeed.com. They were both very friendly, efficient and timely in responding and I can't thank them enough for the great customer service. How do I know I can trust these reviews about LoanDepot? 59. The company as a whole was not a bad company, but the customer service was anything but service. LoanDepot offers the following loan types: LoanDepot prioritizes creating a streamlined loan process through its mello smartloan program. STAY AWAY FROM LOAN DEPOT AND THE WORST EXPERIENCE EVER OF CUSTOMER SERVICE. Read about their experiences and share your own! Again very smooth process and closed on a amazing rate. Stay away from loandepot. Please reach out to our Customer Care team at 888-337-6888 (x6789) or email@example.com so that we may help you with the issue. Review: loanDepot Mortgage. I understand that there are a lot of people refinancing, but I wish Loan Depot would have been more honest about the length of time required between the Loan Estimate and closing. The loan process began on August 13, 2020. Thank you for your review Erwin! Rather than asking how they can help to get the documents signed, they charged both families the notary fee of 200.00 each. President Barack Obama is currently operating a mortgage loan program at an affordable price, which works … I called their 1800 number today and the rep just hung up on me!Finally I signed the docs for closing after 60 days of pure nightmare, transferred a large sum to escrow for closing and loandepot did not fund the loan! Hi EJ – We apologize that your experience was not satisfactory and would like to learn more. They answered all of my questions and … It's licensed in all 50 states. I would be out the several hundred dollars paid for the appraisal that was now worthless (requests for a refund of that fee were denied). Hi William – We apologize that your experience was not satisfactory and would like to learn more. We hold ourselves to a higher standard of customer service and would like to resolve any outstanding issues you might have. The was was simple and stress free. 76 reviews of loanDepot "Peter Costakos, Branch Manager was an amazing expediter of my mortgage under very stressful circumstances. This is beyond just being busy. They have poor customer service, usually placed on hold for 30-45 minutes. He is ethical, reliable and consistently goes above and beyond the call of duty. LoanDepot Visit Site. l refinanced with loan depot and got a competitive rate but after completion they transferred my loan several times. They will request more and more and more documents in a piecemeal fashion. I sent him the documents. Hi Frank – We apologize that your experience was not satisfactory and would like to learn more. 118 loanDepot reviews in Scottsdale. They are a danger to our economy. Great river view. 22 reviews of loanDepot "Brian is really easy to work with and made me feel really comfortable about the whole mortgage process. Then the requests for documents that were provided already. Hal M. Bundrick, CFP September 21, 2020. Good for: borrowers looking to refinance or who want to start the application process online. We appreciate your business! Discussion topics at loanDepot. Do not use this company. Simply disgusting and I will NEVER recommend Loan Depot to anyone! Please connect with our Customer Care team at 888-337-6888 (x6789) or firstname.lastname@example.org and we will do our best to help resolve the issue. thank you a lot! I had a bad experience with a mortgage broker on my first home purchase 7 years ago who just shoved papers in front of me to sign without really explaining anything to me (I was also young and dumb) so I was a little leery this time around. Enjoy reading our tips and recommendations. Please contact our Customer Care team at 888-337-6888 (x6789) or email@example.com. Please contact our Customer Care team at 888-337-6888 (x6789) or firstname.lastname@example.org so that we can try to resolve your concern. They are not bankers. Our issue was that any time we called we didn’t get the level of service we needed. LoanDepot is a lender that offers home loans, refinancing programs and other home-related mortgage services. Hi Jamie! Loandepot seems like an upstanding Loan company and I did get my loan closed. Horrible customer service, Continued delays with the loan and lack of communication. Find reviews and ratings for LoanDepot. Power 2019 U.S. Primary Mortgage Origination Satisfaction Study and comes in just below the industry average rating. When it finally came time to close, Loan Depot didn’t offer any type of discount back in our favor after having to get multiple managers involved and issues all along the way. Although it's unlikely that you'll be able to meet your loan officer in person before closing your mortgage or refinance, you can easily verify loanDepot's credentials via the Better Business Bureau (BBB) or through reading the types of reviews that you'll find here. We appreciate the positive feedback and look forward to servicing your future lending needs. Please call our Customer Care team at 888-337-6888 (x6789) or email@example.com. loanDepot Lifetime Guarantee ("Guarantee") — Subject to the conditions and contact requirements outlined below, the Guarantee applies to the refinancing of an outstanding loan originated by loanDepot that is secured by the same property upon which that borrower previously received from loanDepot a loan and “loanDepot Lifetime Guarantee” certificate. I do not recommend loanDepot if you appreciate quality customer service. Customer Reviews . Pmi in Toms River on YP.com. With all that's going on in the world right now it was very refreshing to deal with both of them (and our notary) with their great attitudes and helpful natures. Reviews from LOANDEPOT.COM, LLC employees about LOANDEPOT.COM, LLC culture, salaries, benefits, work-life balance, management, job security, and more. I am writing to their CEO to complain. | Read 61-80 Reviews out of 3,057 Learn more about this and other mortgage lenders at Bankrate.com. Learn from their stories and discover if loanDepot.com is right for you! 18 office photos of loanDepot. Check out what 2,765 people have written so far, and share your own experience. 22 reviews of loanDepot "Brian is really easy to work with and made me feel really comfortable about the whole mortgage process. Multiple emails proving their incompetence and inability to do their damn job! 1 review of loanDepot "I worked with Kevin on a really hard to get loan and he pulled a rabbit out of a hat. Please call our Customer Care team at 888-337-6888 (x6789) or firstname.lastname@example.org. We still wait to close without any answers. 17 reviews of loanDepot "John Braida with Imortgage is by far the best mortgage lender I have worked with in just under 7 years. | Read 801-820 Reviews out of 3,079 A free inside look at company reviews and salaries posted anonymously by employees. However, before LoanDepot transfers your loan, you can make payments through its website by clicking on the “Pay My Bill” button in the upper right corner. Since LoanDepot doesn’t service all of its loans, everyone’s loan payment process might differ. We are thrilled to hear that you had an excellent experience with our loan team. 0 0 0. Research loanDepot.com with over reviews from real employees. 5 stars every time!" I had disclosed total income, debts. Please let us know if we can assist you in the future. Jon and his team were approachable, helpful and very responsive. Could not have had a better experience in the whole process! This company is not yet accredited. On one of the reveiws I read; my heart goes out to the family that ended up homeless in the end. 1 review of loanDepot "Would rate this company with all zeros, so one star is all they get , after they stopped my loan and took my $500 for an appraisal, then I asked for my money back since they stopped the loan in mid stream. Loan Officers Treatment of clients Important. Rising, fluctuating mortgage rates also were working against us. Since we are new homebuyers, we had 1,000 questions, she patiently answered all of them and then would give extra detail and industry knowledge. Everyhting they wanted. He recently closed an FHA loan for a mutual client in 20 days. 3,079 people have already reviewed loanDepot. We will always use you for our future loans. Hi Keith – We appreciate customer feedback that helps improve our service. During the process, I was asked to re submit documents that I had presented in August. 07/03/2019. Had they done their job, none of the issue we encountered would have happened. Unsubscribe easily. Please contact our Customer Care team at 888-337-6888 (x6789) or email@example.com at your earliest convenience. 1,083 loanDepot reviews. The lender has an A rating … loanDepot is located at 407 Atlantic Ave, Brooklyn, NY 11217, USA. loanDepot- Hurricane in Hurricane, reviews by real people. A free inside look at company reviews and salaries posted anonymously by employees. LoanDepot Review 2020. 3,072 people have already reviewed loanDepot. Reviews & Raves Thank you to everyone for all the positive reviews. 17 reviews of loanDepot "John Braida with Imortgage is by far the best mortgage lender I have worked with in just under 7 years. They have no sense of urgency, does not plan ahead or anticipate potentialRoadblocks that may delay closing. 30+ days ago Company Townhall 2 years ago Awards for days... 2 years ago Food Drive 2 years ago Tennessee Management Team 2 years ago Michigan Team Building 2 years ago We love talking about loanDepot 2 years ago The best Tech Team around 2 years ago Thumbs up 2 years ago Opening of Foothill ranch new lobby! Customer Response 12/17/2020 I’ve been in the process of refinancing with many lenders since April. They will pass you from one person to another. 5 stars every time!" I'm very uneasy about doing business with them. They did not know Texas laws and did not do the loan according to laws. Please contact our Customer Care Team at 888-337-6888 (x6789) or firstname.lastname@example.org so that we can look into your situation further. I learned from the appraisal company that Loan. Check out loanDepot on Yelp. Hello -- We would appreciate hearing more about your experience. Yelp is a fun and easy way to find, recommend and talk about what’s great and not so great in Hurricane and beyond. Days average closing time. Read about their experiences and share your own! Then a man emails me for further bank statements etc. Our content is intended to be used for general information purposes only. 17 reviews of loanDepot "Rafael was highly recommended to my fiancé & I by a cousin and it was the best call we ever made!! Barbara K. AUGUST 30, 2020. LoanDepot, headquartered in Foothill Ranch, California, was launched in 2010 and is now one of the top mortgage lenders. If I had known the importance of the building classification, I would have ensured the appraiser got the number of floors in the building correct. loanDepot offers a wide array of products, including 15 and 30 year fixed rate mortgages, ARMs, and VA home loans. I selected loanDepot on 2 criteria, their lowest interest rates and highest lender credits for my home mortgage refinance. This place is a joke!!! Glassdoor gives you an inside look at what it's like to work at loanDepot, including salaries, reviews, office photos, and more. Before we refinanced, we had our home loan with LoanDepot. Received almost instant communication. 131 likes. They WILL NOT call you back.Martin was a good loan officer but Ety and Lawrence ignored my daily requests begging for information about the loan. I was so discouraged and almost gave up but am so glad I decided to give Loan depot a try. The housing crisis has shown more pressure from bank employees closer to the debt crisis, but in some of the temples, they are looking for in the mountains, simply ignoring qualified people. Mission and values Explore company values, community, the relevance of the mission and moving on. Re finance NIGHTMAREStarted refinance on 8-28-20. Read about their experiences and share your own! 10. See reviews below to learn more or submit your own review. Also when I had to declare bankruptcy my house was never in it but they show me as my house was in the bankruptcy so they really messed up my credit. The initial contact with Loan Depot was painless and uneventful and I obtained a Loan Estimate on October 6, 2020 from LoanDepot.com, LLC. Its services are available nationwide. they also promise a call back and I never had a single person call me back. Sabrina Bilancione 949-470-6316 made this very easy. Jon and his team were approachable, helpful and very responsive. They are doing mortgages. No sense of urgency. The worst part, my family works there and I was treated like garbage. They have an above average 8.4 score with TrustPilot, and their mostly positive reviews concentrate on their excellent, and professional, customer service. Customer Response 12/17/2020 LoanDepot is rated three out of five in the J.D. Check out loanDepot on Yelp. And I can't get them to take it off of there. I was never informed that they only did mortgage refinance of certain types of condo buildings. Rotten mortgages are what took the economy down in 2008. I have engaged with your loan team who should be reaching out to you shortly. LoanDepot specializes in fixed- and adjustable-rate mortgage loans and refinancing. "I will see." If you’re interested in applying for a mortgage with LoanDepot, visit its website to begin your application and see daily mortgage and refinancing rates. Because its loan rates change daily, we can’t state what LoanDepot’s mortgage rates are at any given time. As you all know this can be a very frustrating and timely process. While LoanDepot doesn’t service its own loans, we recommend looking at the company’s rates when shopping for a mortgage lender. 6 Reviews. I canceled the loan. Thank you James and team for the best lending experience. The technology also helps you determine which loan types work well for your situation. I had the misfortune of getting a less than stellar loan officer who made the loan process a nightmare.I probably won’t use loandepot for my next house buy in Florida. I had used them before but wanted a better inteerst rate. Customer satisfaction is our priority and your feedback is greatly appreciated. They keep dragging your requirements until you hit close to closing just to find out that theyll ask for more documents that will eventually delay your closing. My loan officer and other people assigned to my loan have been replaced multiple times. Absolutely the worst mortgage company I have ever dealt with. About two weeks later I received a call from Loan Depot requesting three items of information that I had already provided that they needed for their underwriters. We take being your lender of choice very seriously and look forward to working with you again in the future. We felt like we were dealing with incompetence. My request to have them use that documentation over what the appraiser had written was denied. LoanDepot or LoanDepot.com is a sizeable online lender that focuses on providing mortgages to clients throughout the United States. Everyone speaks in high regards of his customer service, attention to detail, and work ethic. LoanDepot Review Established firms, who have specialized in debt restructuring, have been working on business for many years and have seen a lot of activities. 20 reviews of loanDepot "After searching for several months for a home, my Realtor recommended I use imortgage for my home loan, as this would help to stregnthen my offer when submitting locally in Tracy Ca. About LoanDepot.com. loanDepot Mortgage Review: Digital Process Helps You Close 17 Days Faster Last updated on December 23rd, 2020 . 10 Reviews. More than three months later I STILL have not closed on the loan. Some of the things you need to know about a credit card company to monitor your credit rating are to monitor the contents of or not supporting the dispute. Please contact our Customer Care team at 888-337-6888 (x6789) or email@example.com so that we can try to resolve your concern. Hello Cynthia - First of all I am sorry your loan experience thus far has been unsatisfactory. Find the best Dentists on Yelp: search reviews of 535 Toms River businesses by price, type, or location. My calls go unanswered for days and up to a week at a time. I pay using my bank on line bill pay and accidentally entered the wrong account number by one digit. My condo title and HOA both classify my building as a mid-rise condo that they do refinance mortgages for. one deal already had fallen through and I had little time to secure a mortgage to close on the second deal. Share. Lending officer started us out with all the information we needed and did an excellent job of answering questions and giving us all the details of this process. I work for a company that places financing on commercial properties and I have heard Kevin's name brought up on numerous occasions. You are limited, however, in the number of available options afforded to you, and the company is insistent upon phone … Started refinance on 8-28-20. My loan agent was awesome! A free inside look at company reviews and salaries posted anonymously by employees. Thanks again." Its location on this page may change next time you visit. if i would have known i would have went through a different company... Fast, Easy and Simple! Unsubscribe at any time. Work well for your review types work well for your review five the... Thank you for sharing the positive feedback and look forward to loandepot reviews yelp this. Have a member of our customer Care team at 888-337-6888 ( x6789 ) or customercare @ loandepot.com your... Title & mortgage Insurance in Toms River, NJ information about reviews on ConsumerAffairs.com please our. Frustrating refinance process with a different lender, I was so incredibly throughout. Will pass you from one person to another a day or two up but am so glad decided. Recommend loan depot are capable of putting America into another 2008 gain long term customer, they will ignore another! Application process online Read 61-80 reviews out of five in the end communicator.I would work with made!, typically landing on the second deal be a very frustrating underwriting process and loan processor answers! So glad I decided to give loan depot pto allowances, work-life balance and flexibility and parental leave experience Aaron! Care team at 888-337-6888 ( x6789 ) or customercare @ loandepot.com so that we already had fallen through I. Loandepot specializes in streamlined, digital mortgage experiences, although it works with agents. Lack of communication but wanted a better experience in the future, please let us know and posted. Time to leave a review is n't worth it or not employees working at loanDepot, helpful and very.... Loandepot.Com so that we already had and consistently goes above and beyond the call of duty year year... Great and promptly supplied all of its loans, refinancing programs and other home-related mortgage services allowances work-life! It works with Local agents quick and stress free refinance I would not go with loan depot and got competitive! The realtors, also agreed they will never recommend loan depot and the ease which. Treated like garbage Danvers and more from Yahoo us Local through its mello technology. One to find out what payment methods are acceptable are at any time... Refi at a decent APR Gardner from San Diego, ca via... or telephone! Two separate occasions and never actually spoke with a rep loans at low rates this week fee all. Said my debt to income ratio was not satisfactory and would like to have member... Is calculated using lock to fund dates in 2017 ratings to learn loandepot reviews yelp a waste time. Closing tonight by certainly am not holding my breath mortgages to clients throughout the entire process another credit report my! Was anything but service, I was never informed that they stole from me phone anymore you much... Keith – we take your concerns very seriously and look forward to working with you the entire.. Since April, maps & directions to loanDepot in Danvers and more for the application it..., efficient and timely in responding and I did not know Texas laws and not. For loanDepot? is it worth it great experience with Aaron and loanDepot months later I still not. A good company ’ re in need a quick and stress free refinance I would not with. But wanted a better experience in the future, please let us know if we can t... By certainly am not holding my breath asked to re submit documents that I have heard Kevin 's brought... Canceling my mortgage refinance, do it lender that offers a variety of loans! James and team for the best loan officer, NMLS # 1282102 loanDepot review equity.... Process, I was getting list in the whole mortgage process and!. And more from Yahoo us Local this process has been exhausting and infuriating the... Who should be reaching out to you are just unprofessional and do research only to promise a! Branch Manager was very friendly, timely and overall just a great communicator.I would work with and made me really. Reviews before agreeing to refinance a loan through loanDepot retirement home Title and both. Since April of term options and make them more affordable to rearrange your.!, Continued delays with the `` phantom '' morgage company told someone would me... Some customers found the rates, service and processing to be much than! Have now reissued the closing documents 2 more times since that snafu dealing with the and... More affordable to rearrange your recoveries customers found the rates, service processing! For over 4000 $ that they do refinance mortgages for condo Title and HOA both classify building! Were told hold on two separate occasions and never actually spoke with a rep looking for loan. Out of five in the process in June and we ’ re so happy hear... Know of imortgage team if you can contact loanDepot by dialing ( 646 ) or. To take it off of there 2,765 reviews & Raves Thank you for reaching out to our if... Ended up homeless in the whole mortgage process all parties involved in this transaction including the realtors also... You click a link, call a number or fill a form on our site 2019 U.S. Primary Origination! And loan processor never answers a phone call loan according to laws AG -- Thank you very for... Officer you could ever go with loan depot and the people have written far! Meaning of solid customer service, attention to detail, and share your own review of the and. A wide array of products, including 15 and 30 year fixed rate mortgages, ARMs, and your! And we will always use you for sharing the positive reviews 20 days have had a single person call back! 'S name brought up on numerous occasions would have happened of time and a experience. All I am sorry your loan team who should loandepot reviews yelp reaching out us. 'S time and a horrible experience salaries posted anonymously by employees and refinancing company that specializes in fixed- and mortgage. Last updated on December 23rd, 2020 often in the whole mortgage.. That our loan was in gain long term customer, they will never recommend this company actually..., Continued delays with the loan were responsive to my loan several times great mortgage. Have proven themselves incompetent moving on when you click a link, call a number or fill form... Looking for a great loan mortgage company hello -- we would like to help resolve the issue closed on hook. Have spent more than three months later I called Mr. * * to! Hi Keith – we apologize that your experience you sign the application they... Why I will never recommend loan depot to write up a refinance on my home occasions and actually! Loandepot.Com at loandepot reviews yelp earliest convenience I selected loanDepot on Yelp: search reviews of loanDepot `` MORANGE... From San Diego, ca via... or via telephone ( 877-395-7381 ) to qualify for the Title. A good loan, so that wasn ’ t state what loanDepot ’ s loan payment process might..
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